Selected Experience
Examples of work across information architecture, planning, analytics and decision systems.
These projects span consulting, operational, analytics and transformation roles across multiple industries.
Financial Planning & Performance System
Design and implementation of a financial planning and decision-support system connecting budgeting, forecasting and operational performance management. From fragmented spreadsheets and delayed reporting to real-time financial visibility and scenario-based decision-making.
Real-time visibility into performance, planning and budgeting.
Residential Development Data Platform
A shared planning architecture connecting finance, estimation, sales and project management into a single decision-support environment for investment planning, scenario evaluation and portfolio management.
Consistent planning, scenario analysis and traceability across projects.
Call Centre Performance Management System
Design of a unified KPI and reporting framework connecting operational, service quality and case management data into a single reporting environment supporting operational visibility across team leaders, operations management and client stakeholders.
Consistent performance metrics and earlier identification of operational bottlenecks.
Commercial Operations Infrastructure
Designing a structured commercial operations framework that consolidated customer, product, pricing, inventory and sales information into a unified operating model, supporting business growth across a multi-country retail distribution network.
Improved operational visibility, reduced reliance on undocumented knowledge, and a scalable foundation supporting growth to ~100 sales locations across 6 countries.